Port Macquarie NSW
About Us
A professional and practical approach to recovering outstanding accounts, without unnecessary confrontation.
Debt Collection Solutions was established to give businesses a more professional way to recover outstanding accounts. Based in Port Macquarie NSW, we work with owners who are tired of spending time on calls, emails and repeated follow-up with customers who have not paid.
The objective is straightforward. Resolve the situation. Recover the outstanding account. Achieve results.
Respectful. Persistent. Professional.
Debt recovery requires balance. Being too passive can leave an account unpaid. Being unnecessarily aggressive can damage relationships and create further problems.
Our approach focuses on professional communication, clear expectations and consistent follow-up. We work to understand the circumstances around each account before deciding how to proceed.
Protecting your reputation
When you appoint a collection agency, that agency becomes an extension of your business. We take that responsibility seriously.
Our communications are designed to represent clients professionally while pursuing legitimate outstanding accounts in line with applicable collection requirements. The ACCC and ASIC jointly publish guidelines covering collection practices and the obligations of collectors and creditors. Those guidelines inform how we work.